Privacy Policy of the Website zdravenmediator.net

1. General Provisions

1.1. This Privacy Policy regulates how the National Network of Health Mediators Association (“the Association”) collects, uses, and protects the personal data of visitors to the website www.zdravenmediator.net

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1.2. The processing of personal data is carried out in accordance with Regulation (EU) 2016/679 (GDPR) and Bulgarian legislation.

2. Data We Collect

2.1. When using the contact forms, we may collect:

• name,
• email address,
• phone number,
• content of the message.

2.2. Technical data collected automatically:

• IP address,
• browser and device information,
• cookie data.

3. Purposes of Processing

• To respond to your inquiries;
• To improve the functionality and content of the website;
• To protect against abuse and automated attacks (captcha);
• For statistical and analytical purposes (Google Analytics).

4. Storage and Access

4.1. Data submitted via the forms is sent to the Association’s email addresses and stored in a secure database.

4.2. Access is granted only to authorized persons through the website’s administrative panel.

4.3. Data is retained for the period necessary to review and respond to the inquiry, unless another retention period is required by law.

5. Sharing of Data

5.1. The Association does not sell or provide personal data to third parties, except:

• when required by law;
• when necessary for the provision of integrated services by external providers (e.g., hosting).

6. Third-Party Services

• Google Analytics – collects anonymous statistical information about website visits;
• OpenStreetMap – for displaying maps;
• Cloudflare Captcha – for protection against automated requests.
• These providers may collect information in accordance with their own privacy policies.

7. Your Rights

Under the GDPR, you have the right to:

• obtain information about the data being processed,
• request access, correction, or deletion of your data,
• restrict processing or object to it,
• lodge a complaint with the Commission for Personal Data Protection (www.cpdp.bg).

8. Data Protection

The Association applies technical and organizational measures to protect personal data from unauthorized access, loss, or misuse (SSL encryption, restricted access, secured servers).

9. Changes to the Policy

The Association reserves the right to amend this Privacy Policy. Any changes will be published on this page.

10. Contact Information

For questions regarding the protection of your personal data, please contact us at:

National Network of Health Mediators Association

81 Alexander Stamboliyski Blvd, entr. V, Floor 2, Ap. 4, Sofia 1303, Bulgaria

Phone: +359 2 986 71 13